Mrs Tai saw this note from ABX Express in our mailbox yesterday.

Seems I have a parcel/ package. I wonder who has sent me a parcel/ package. I’ve not ordered anything recently and I’m not expecting anything from anyone.
It was about 7pm. I was curious to know who the sender is. Usually, I would ask to have items delivered to my office. Are ABX Express guys are still working at 7pm? I tried calling but no one picked up the hotline. I guess they are not working at 7pm.
I tried to track the package on their website. Maybe I will know who the sender is… Tried the Domestic Tracking service on the ABX Express website but no luck. I was advised to call the hotline.
So I called the hotline this afternoon. Many times. It seems their hotline is really hot. Either that, or they only have 1 person answering the calls. Out of about 10 times, I was told “All our agents are busy. Please hold”. But the funny thing is… ABX Express actually disconnected my call shortly after that. So much for wanting to hold on.
After many tries… I finally got through. Sadly, the person answering the hotline number was not friendly and polite. Oh well, I guess as long as I get my parcel/ package, that is all that matters.
I gave the HAWB number to the agent. She told me that the number I gave is short by 1 digit. Huh? I repeated the number (see photo above): 791013550. I was told the number is incorrect. According to the agent, my HAWB number is short by 1 digit.
The agent asked when I had received the note. I said yesterday — 7th May (though it seems like it could have been earlier, based on the scribbling on the note). The agent then asked to confirm my name. I spelt out my name to her.
She said there isn’t any delivery for me, based on the system. She asked me to just wait for a call from them…
OK, I’m just glad that I have never used ABX Express. I don’t think I’ll ever want to use them. If I have something important to send, how can I trust such a company. What the heck are they doing?!? Service is lousy. Customer support is non-existent. ABX Express is a joke!
This is ABX Express objectives (as per their website):
To be able to deliver to every address in Malaysia
To be the Best and Biggest Domestic player
To be among the TOP FIVE (5) Express companies in Malaysia
I wish them best of luck… They definitely need it… Unless there are only 5 courier companies operating in Malaysia… Hmmm…
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